Terms of Use

These Terms of Use govern your use of the GoSavis platform, including the customer site, the GoSavis Business operator surface, and any associated services and content. By creating an account, listing a service, booking a service, or otherwise using the platform, you confirm that you have read and accept these terms in full. If you are using the platform on behalf of a business or other organisation, you confirm that you have authority to bind that organisation to these terms.

We may update these terms from time to time. When we do, we will publish the revised version on this page with the date of the change, and where the change is material we will notify account holders through the channels they use for service updates. Your continued use of the platform after a revision takes effect constitutes acceptance of the revised terms.

A few terms appear throughout this document. We have tried to use them consistently, and what we mean by each is set out below.

• Platform: The GoSavis website, applications, and any related services we operate

• Customer: A person using the platform to discover and book services from a Business

• Business: A sole trader, company, or organisation that lists services on the platform and accepts bookings through it

• Booking: An agreement between a Customer and a Business for the provision of a specific service at a specific time, made through the platform

• Content: Anything posted, uploaded, or transmitted on the platform, including listings, photos, reviews, and messages

To use the platform you must be at least 18 years old, have the legal capacity to enter into a binding agreement, and provide accurate information when you sign up. You are responsible for keeping your account credentials confidential and for any activity that takes place under your account, so we strongly recommend choosing a unique password and enabling any additional security features we offer.

You may close your account at any time from your account settings. We may suspend or close an account if we have reasonable grounds to believe these terms have been breached, if your activity puts other users at risk, or if we are required to do so by law. Where we close an account at our initiative we will, where practicable, give you notice and a chance to respond before doing so.

The preview

GoSavis offers a preview: a way to look around the platform signed into a sample world, without creating an account. Everything in the preview is sample data. The businesses are not real and nothing you do there creates a real booking, obligation, or payment, on your part or anyone else’s. A preview session cannot see or affect real accounts and businesses, and leaving the preview ends it. If you go on to create a real account, nothing from the preview follows you.

GoSavis provides the technology that lets Customers and Businesses find each other, agree on a Booking, and complete the related transaction. We are not a party to the underlying agreement for any service that a Business provides to a Customer, and we do not employ, supervise, or direct the work of Businesses listed on the platform.

This does not mean we take a hands-off view of quality. We verify Businesses before they go live, we monitor reviews and dispute reports, and we will remove Businesses that fall short of our standards or that breach these terms. But the legal contract for a service is between the Customer and the Business that provides it, and that is the relationship from which both rights and responsibilities flow.

When you book a service through GoSavis you enter into a direct agreement with the Business that will provide it. The platform is responsible for facilitating the booking (and, where an online payment option is offered and chosen, processing that payment) and for supporting both sides if something goes wrong; the Business is responsible for the service itself, including its scope, quality, timing, and any aftercare.

You agree to give Businesses accurate information when making a Booking, to behave respectfully towards anyone you interact with through the platform, and to honour the cancellation and rescheduling rules set out in each Business's listing. You also agree to leave reviews that are based on your genuine experience and that do not contain offensive, discriminatory, or personally identifying content about a Business's staff or other Customers.

If you list services on GoSavis Business you agree to keep your listings, pricing, and availability accurate, to honour all confirmed Bookings, to perform the services you have agreed to in line with your listing and any applicable professional standards, and to comply with all laws and regulations that apply to your trade.

You also agree that we may apply the commission and any platform fees set out in your operator settings to each Booking processed through the platform. The current fee schedule is presented to you during sign-up and is available to view at any time from your account settings; we will give you reasonable notice before changing it. You are responsible for any taxes that arise from your activity on the platform, and we will provide the transaction records you need to meet that responsibility.

At present, Bookings made through GoSavis are paid on arrival: you pay the Business directly when you attend, by whatever means the Business accepts, and GoSavis does not take or hold your payment. The price shown on the listing is the price the Business has published, and any money you hand over is a transaction between you and the Business.

When online card payment becomes available it will be clearly offered at checkout and processed by regulated payment partners; we will never store raw card details on our own systems. Until you are shown and choose a card option, no card is charged through GoSavis.

Because nothing is paid in advance, cancelling costs you nothing in money. It still costs the Business the slot they were holding for you, so we ask you to cancel as early as you can from your bookings page, and repeated no-shows may lead a Business to decline your future bookings or to us reviewing your account. A Business may equally cancel a Booking; when that happens you will be notified, and its record stays in your bookings.

Where money has changed hands, refunds are a matter between you and the Business, governed by the Business’s own cancellation and refund rules together with any consumer protection rights you have under law. If a Business and a Customer cannot resolve a dispute between themselves, our support team will help mediate, and where appropriate we may make a determination based on the evidence available.

When you post content on the platform you keep ownership of it. You grant us a worldwide, royalty-free, non-exclusive licence to host, display, reformat, and distribute that content for the purpose of operating and promoting the platform. We will only use your content in ways that are consistent with the purpose for which you posted it.

You agree not to post content that is unlawful, infringes the rights of others, is misleading, or could reasonably be considered offensive or harmful. We may remove content that breaches these rules or that is reported to us through the in-product reporting tools, and we may suspend accounts that repeatedly post such content.

The GoSavis name, logo, brand assets, software, and the look and feel of the platform are the intellectual property of GoSavis Limited and are protected by applicable intellectual property law. Nothing in these terms grants you a licence to use any of these assets except as needed to use the platform itself; in particular, you must not copy, reverse engineer, or build derivative works from any part of our software.

We work hard to keep the platform reliable, but no online service is guaranteed to be available without interruption. To the fullest extent permitted by law, the platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that listings will be free of error, that Bookings will always be fulfilled, or that the platform will meet every requirement you might have for it.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under applicable law. Subject to that, our total liability to you in respect of any matter arising out of these terms or your use of the platform is limited to the greater of (a) one hundred pounds sterling, and (b) the total fees paid to us by you in the twelve months preceding the event giving rise to the claim.

You may stop using the platform and close your account at any time. We may suspend or close your account if you breach these terms, if your activity creates a material risk to other users or to the platform, or where we are required to do so by law. Where we close your account, we will retain only the information we are required by law to keep and will delete or anonymise the rest in line with our Privacy Policy.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them, except that nothing in this clause prevents a consumer from bringing a claim in the courts of the country in which they are habitually resident if the law of that country gives them that right.

If you have any questions about these terms, please contact our legal team at legal@gosavis.com, or our general support team at support@gosavis.com for help with anything else.