After your booking
Once a booking is complete you will be invited to leave a review and, if you would like to, add a tip. Both take only a few taps. After a parking session or an event, what you review is the car park or the event itself, and where a business runs it, your review counts toward that business's rating too. An honest, specific review is the single most helpful thing you can do for a local business, and it makes the next person's choice easier too.
Common questions
Do I have to leave a review?
No, it is always optional. But good work rising to the top depends on real customers sharing their experience, so a quick word goes a long way.
Is tipping expected?
Tipping is entirely up to you and is never required. If you do want to show your appreciation, you can add a tip when you review. GoSavis takes no share of it. A card tip is paid to the business’s own Stripe account and held with its booking until release. A tip for a named team member is recorded as that member’s tip and passed on in full by the business. GoSavis does not receive it or transfer it to the member, and no processing fee or earlier-tip recovery is deducted from it. If your booking is cancelled, or does not go ahead, and your payment for it is refunded, your tip is refunded with it. A named team member can be tipped by card only after the Operator Agreement revision allowing this takes effect for the business. Until then, you can tip the business by card or the member in cash. The member does not need a Stripe account. For a named team member, you can enter a card and complete any bank authentication where no suitable card is saved. Where a card cannot be used before any charge, or an uncaptured intent is cancelled, your tip is recorded as owed and settled in person, and it can go to anyone who delivered the booking. An unanswered card confirmation remains pending until verified, without asking you for cash. A report of a problem, or a dispute with your card provider about the payment for your booking, is about that payment rather than your tip, so where it ends with that payment refunded to you, your tip is still paid. A dispute with your card provider about the tip itself holds only that tip until it is decided. A card tip you add after the payment for your booking has been released is paid out to the business at once where you have confirmed that the service was delivered; otherwise it is paid out to the business 1 day after the business marked the booking complete, or, where it has not, 3 days after you add it.
Can I edit or remove a review I left?
Reviews are tied to a completed booking and are meant to be a lasting, honest record, so they are not freely editable. If you believe a review of yours was posted in error, contact our support team and we will look into it.