Managing your bookings

A pending booking is waiting for you to accept it. Once you accept, it becomes confirmed and the customer is told it is going ahead. Completed means the work is done.

Yes. Alongside direct bookings, customers can post a request describing what they need, and you can accept the ones that suit you. They show up in the same place as your bookings.

The two are handled differently. A cancellation inside the statutory period, which runs for the 14 days after the day the customer booked, is refunded in full whatever notice they give, and no notice period set against your services changes that. A booking inside that period can be made only with the customer's request for the service to be provided within it, and their right to cancel then ends once you mark the booking complete; until you do, and on a booking made without the request, including one you make for a customer by phone or message or in person away from your business, they can cancel after the appointment too and are refunded in full, so mark each booking complete once the work is done. Two kinds of booking are not covered by that period: an event ticket, which is for a leisure activity on a fixed date, and a booking you make for a customer who is with you in person at your business. Your own cancellation terms apply to those from the start. A booking you make for a customer in person anywhere other than your business, at their home for example, or by phone or message, is covered as usual, so say which it is when you create it. After the period your own terms decide, raised where needed to the platform floor of a full refund at 24 hours notice or more and 50 per cent refunded inside that. Either way the booking moves to cancelled on your board and the customer is notified. A no-show stands on its own footing: up to 50 per cent of the service price, applied only where that booking showed the customer the figure at checkout, and kept from the payment already made. Each booking keeps the terms and the no-show charge its customer was shown, so changing your settings changes nothing about bookings already made.

Open the booking in GoSavis Business and choose Refund. You can refund all or part of what the customer paid through GoSavis, and you give a reason, which the customer is shown with the refund. It is available to members of your team who can manage billing, and GoSavis asks them to confirm it is them first. A part refund reduces your payout for the booking in proportion, and GoSavis gives back the same share of its commission and the booking fee; a full refund also returns the booking fee to the customer. Stripe's processing fee is not returned. Where the booking has already been paid out to you, GoSavis makes the refund, and the amount refunded, less the share of GoSavis's commission and booking fee given back with it, is added to what you owe GoSavis, collected from your later card bookings or with your weekly statement.

You are told in your notifications and by email, and you have 3 days to contest the report from the booking, saying how you provided it. Nothing is refunded or paid out for the booking meanwhile. If you do not contest it, the customer's payment is refunded in full, including the booking fee, and is not paid to you; where it has already been paid out to you, GoSavis makes the refund and the amount refunded, less the share of GoSavis's commission and booking fee given back with it, is added to what you owe GoSavis. If you contest it, GoSavis looks at the booking, the messages and what you both say, and decides; if it finds that you attended, the booking stands and is paid out as usual.