Listing your business

Listing is free. Every operator starts on GoSavis Core, where we charge a commission on each booking, at the rate for the category of the service, whether the customer pays by card through GoSavis or pays you directly on arrival or on completion; the rates are set out in the Operator Agreement, which you accept when you register. To offer pay on arrival or pay on completion, where your customer pays you directly, or to record the rest of a split payment as paid to you in person, you first add a payment method in Billing, a card or a Bacs Direct Debit; without one, split payment is offered and the rest is charged to your customer's card through GoSavis before the booking. What your business owes on what customers pay you directly is taken from your later card bookings where it can be, never more than half of a booking's payout, and anything left is collected from that payment method two days after a weekly statement that lists it booking by booking. Two optional paid plans, GoSavis Prime at £29 a month and GoSavis Max at £59 a month, replace that commission with a flat rate of 7% and 5% respectively. A paid plan is charged to the card you hold on file when you take it and renews automatically each month; you can cancel at any time by contacting us, the plan runs to the end of the month already paid for, and your account then returns to GoSavis Core with no further charge.

Every card payment for a booking, whether it is paid in full, as a deposit or as the balance, and whether it is for a service, an event or parking, is held in your Stripe account and paid out to your business once the booking is released. Marking a booking complete yourself starts a 3 day hold before release; where nobody marks it, the funds release automatically 7 days after the service. Where the customer can still cancel the booking under their statutory right, which lasts 14 days from the day they booked unless they asked for the service within that time and you have marked it complete, release waits until that right ends, so a cancellation the law allows is refunded from the money still held; an event ticket, and a booking you make for a customer in person at your business, carry no such right, so nothing waits for it. A card payment may also carry what your business owes on bookings paid to you directly, and its payout is then smaller by that amount. Paid tickets for an event go on sale no earlier than 85 days before the event starts, so that every ticket's payment is held at least until the event starts; until then, customers can ask to be told when tickets go on sale, and free tickets can be booked at any time, as can a ticket you book for a guest who pays you in person, since no card payment is taken through GoSavis for it. If you change the event's date or time after tickets have been sold, every ticket moves with it and its holder is told, but the event cannot start later than 85 days after the earliest card payment for those tickets was taken, because no payment can be held for longer; if it has to take place later than that, you can cancel it instead. A tip a customer pays by card is held with the booking and paid out in full when the booking is released, to your business or to the team member it thanks, so that a refund of the booking can return it; a tip given after the booking has been released is paid out at once where the customer has confirmed the service, 3 days after you marked the booking complete where they have not, and otherwise 7 days after the service or the tip, whichever is later. A customer can pay a card tip to a member of your team only while that member’s own Stripe account can receive payouts; until then, a card tip can go only to your business. A tip the customer cannot pay by card is recorded as owed and settled in person, so it can go to anyone who delivered the booking; you confirm in GoSavis Business that it arrived. A card dispute about a tip’s own payment holds that tip alone, and the payment for the booking and any other tip are paid out as usual. Your payment partner's own schedule then applies on top, so allow a few further business days for the money to reach your account. Payouts are made only on our instruction: the Payouts section of your settings shows your balance and your payouts and lets you manage your bank account, but does not make a payout itself. Refunds work the same way: you can see your payments and answer a card dispute there, but every refund is made in GoSavis, from the booking, so that it follows your cancellation terms and the rights the law gives the customer, and is recorded against the booking: open the booking and choose Refund. The Operator Agreement sets out when a payout is made and what holds one back.

Yes. Your operator account supports multiple team members, each with a role that controls what they can see and do. Owners and admins can invite team members, set their roles, manage their schedules, and remove them when they leave.