Listing your business

Listing is free. These business terms apply only to bookings made after your business accepts the updated Operator Agreement in GoSavis Business and that acceptance takes effect. The effective instant is the later of acceptance and the version’s stated effective day. Earlier bookings keep their recorded terms. Until then, your agreed commission and the payment provider’s actual processing fee apply. On GoSavis Core, commission is 0% on your own and returning clients. An introduced client’s first qualifying booking carries 17%, minimum £3 and capped at £30, once only. Commission is calculated on the service price after applicable discounts, excluding tips and the GoSavis booking fee, whether the customer pays through GoSavis or directly to your business. A business whose account was created on or after 1 June 2026 qualifies for the lower commission amount under the updated agreement, on bookings made before 30 September 2027, until £50,000 of services have been booked with it; An eligible founding account pays whichever commission amount is lower: 8% of the service price with no minimum, or the published schedule after any referral relief. Own and returning clients therefore remain at 0%. Referral relief reduces the introduced rate by 1 percentage point per active qualifying referral, at most 3 percentage points, never below 5%; the introduced minimum and cap still apply before the founding comparison. To offer pay on arrival or pay on completion, where your customer pays you directly, or to record the rest of a split payment as paid to you in person, you first add a payment method in Billing, a card or a Bacs Direct Debit; without one, split payment is offered and the rest is charged to your customer's card through GoSavis before the booking. What your business owes on what customers pay you directly is taken from your later card bookings where it can be, never more than half of a booking's payout, and anything left is collected from that payment method two days after a weekly statement that lists it booking by booking. The optional plans are GoSavis Prime at £29 a month with 10% on introduced clients, and GoSavis Max at £59 a month with 7% on introduced clients. The same £3 minimum and £30 cap apply once, and your own and returning clients remain at 0%. Plan features are unchanged. For each card payment, your business’s standard processing contribution is 1.2% plus 10p of its own share, the service price plus any tip in that payment, excluding the GoSavis booking fee. A deposit and its balance are separate payments. GoSavis covers the rest of the payment provider’s actual fee only when your payout is released and only on the amount actually paid out. Across the whole booking, this contribution by GoSavis cannot exceed the booking fee GoSavis keeps; any processing cost above that limit remains payable by your business. The estimate is reconciled with the actual provider fee. A booking refunded before payout receives no contribution by GoSavis. A no-show or cancellation charge that is kept also receives no contribution; the business pays the actual processing fee on that charge. The contribution and the provider’s actual fee are shown separately. A paid plan is charged to the card you hold on file when you take it and renews automatically each month; you can cancel at any time from Billing in your settings or by contacting us, the plan runs to the end of the month already paid for, and your account then returns to GoSavis Core with no further charge. The one exception is where your business ends its Operator Agreement after rejecting a proposed change to it, in Settings, Agreement or by email to support: the plan then ends at once and its unused days are refunded by the day, as the Operator Agreement sets out. Moving to a dearer plan is charged when you make the move, less the unused part of the month already paid for on your current plan; moving to a cheaper plan, or to GoSavis Core, takes effect at the end of the month already paid for.

Every card payment for a booking, whether it is paid in full, as a deposit or as the balance, and whether it is for a service, an event or parking, is held in your Stripe account and paid out to your business once the booking is released. For bookings made after your business accepts the updated Operator Agreement and that acceptance takes effect, funds are released on the customer’s confirmation, 1 day after your business marks it complete, or 3 days after the service otherwise. Earlier bookings keep their recorded release timing. Statutory cancellation rights, disputes and the existing hold limits still apply. When funds are released, GoSavis instructs the payout; your payment partner’s processing time still applies. Marking a booking complete yourself starts a 1 day hold before release under the updated agreement; where nobody marks it, the funds release automatically 3 days after the service. Where the customer can still cancel the booking under their statutory right, which lasts 14 days from the day they booked unless they asked for the service within that time and you have marked it complete, release waits until that right ends, so a cancellation the law allows is refunded from the money still held; an event ticket, and a booking you make for a customer in person at your business, carry no such right, so nothing waits for it. A card payment may also carry what your business owes on bookings paid to you directly, and its payout is then smaller by that amount. Paid tickets for an event go on sale no earlier than 85 days before the event starts, so that every ticket's payment is held at least until the event starts; until then, customers can ask to be told when tickets go on sale, and free tickets can be booked at any time, as can a ticket you book for a guest who pays you in person, since no card payment is taken through GoSavis for it. If you change the event's date or time after tickets have been sold, every ticket moves with it and its holder is told, but the event cannot start later than 85 days after the earliest card payment for those tickets was taken, because no payment can be held for longer; if it has to take place later than that, you can cancel it instead. Card tips for named members remain unavailable before 15 November 2026, even if your business accepts the pricing proposal earlier. The following release timings apply to bookings made after acceptance of the updated Operator Agreement takes effect; earlier bookings keep their recorded release timing. A tip a customer pays by card is held with the booking and paid out to your business when the booking is released, so that a refund of the booking can return it; a tip given after the booking has been released is paid out at once where the customer has confirmed the service, 1 day after you marked the booking complete where they have not, and otherwise 3 days after the service or the tip, whichever is later. A customer can tip a named team member by card only after the Operator Agreement revision allowing this takes effect for your business. Until then, the customer can tip your business by card or the member in cash. A tip the customer cannot pay by card is recorded as owed and settled in person, so it can go to anyone who delivered the booking; you confirm in GoSavis Business that it arrived. A card dispute about a tip’s own payment holds that tip alone, and the payment for the booking and any other tip are paid out as usual. A card tip for a named team member is charged to your business’s own Stripe account and recorded as that member’s tip. You pass it on in full. GoSavis takes no share, does not receive it and does not transfer it to the member. The member needs no Stripe account. No processing-fee deduction or recovery from later member tips applies to this route. Your booking and the member’s earnings show it as owed by your business until you record that you passed it on. That confirmation records a payment outside GoSavis and moves no money. An unanswered card confirmation stays pending until verified, without asking for cash. Card entry abandoned for 24 hours is cancelled and the tip is not given. Refunds return the original business charge and update the member’s tip record. Your payment partner's own schedule then applies on top, so allow a few further business days for the money to reach your account. Payouts are made only on our instruction: the Payouts section of your settings shows your balance and your payouts and lets you manage your bank account, but does not make a payout itself. Refunds work the same way: you can see your payments and answer a card dispute there, but every refund is made in GoSavis, from the booking, so that it follows your cancellation terms and the rights the law gives the customer, and is recorded against the booking: open the booking and choose Refund. The Operator Agreement sets out when a payout is made and what holds one back.

Yes. Your operator account supports multiple team members, each with a role that controls what they can see and do. Owners and admins can invite team members, set their roles, manage their schedules, and remove them when they leave.