Getting paid

Listing is free. On GoSavis Core we take a commission on each booking, including one your customer pays you directly on arrival or on completion; the current rate is shown to you during sign-up and stays available in your settings. To offer pay on arrival or pay on completion, where your customer pays you directly, or to record the rest of a split payment as paid to you in person, you first add a payment method in Billing, a card or a Bacs Direct Debit; without one, split payment is offered and the rest is charged to your customer's card through GoSavis before the booking. What your business owes on what customers pay you directly is taken from your later card bookings where it can be, never more than half of a booking's payout, and anything left is collected from that payment method two days after a weekly statement that lists it booking by booking. The optional paid plans, GoSavis Prime at £29 a month and GoSavis Max at £59 a month, replace that commission with a flat 7% or 5%; the monthly fee is charged to your card on file and renews each month until you cancel, and cancelling by contacting us takes effect at the end of the month already paid for, when your account returns to GoSavis Core.

Money a customer pays you directly, on arrival, on completion or for the rest of a deposit booking, goes to you, and what your business owes GoSavis on it is taken from your later card bookings where it can be, the rest collected from your payment method after your weekly statement. A card payment is held in your connected Stripe account from the moment it is taken, and when the booking is released we instruct Stripe to pay your share to your bank; a payment taken before your account could accept card payments is held by GoSavis instead, and on release your share is transferred to your Stripe account and paid from there to your bank as soon as the money is available in it. A tip is held in the same way with its booking and paid in full to whoever it thanks when the booking is released. Paid tickets for an event go on sale no earlier than 85 days before the event starts, so that every ticket's payment is held at least until the event starts; until then, customers can ask to be told when tickets go on sale, and free tickets can be booked at any time, as can a ticket you book for a guest who pays you in person, since no card payment is taken through GoSavis for it. If you change the event's date or time after tickets have been sold, every ticket moves with it and its holder is told, but the event cannot start later than 85 days after the earliest card payment for those tickets was taken, because no payment can be held for longer; if it has to take place later than that, you can cancel it instead. Payouts are made only on our instruction, and the Operator Agreement sets out when a payout is made and what holds one back.

To offer pay on arrival or pay on completion, where your customer pays you directly, or to record the rest of a split payment as paid to you in person, you first add a payment method in Billing, a card or a Bacs Direct Debit; without one, split payment is offered and the rest is charged to your customer's card through GoSavis before the booking. What your business owes on what customers pay you directly is taken from your later card bookings where it can be, never more than half of a booking's payout, and anything left is collected from that payment method two days after a weekly statement that lists it booking by booking. The payment method is charged once £10.00 or more remains; a smaller amount carries to the next week, and the last statement of each month collects whatever remains. Your business pays the processing fee on each collection, shown as its own line on the statement: by Direct Debit it is 1 per cent of the payment, never less than £0.20 and never more than £4.00, and by card 1.5 per cent plus £0.20 for a standard UK card and 2.8 per cent plus £0.20 for a premium card, so Direct Debit costs less. A card is charged at the standard rate, and any difference from the fee Stripe actually takes is settled on your next statement. A Direct Debit takes up to four working days to be collected, or up to seven working days the first time. Stripe collects the Direct Debit on GoSavis’s behalf. The page where you set it up, and the Direct Debit emails confirming your instruction and giving notice before each collection, come from Stripe, and each collection appears on your bank statement under Stripe’s name with your mandate reference. If your bank reverses a Direct Debit to GoSavis, or a card payment to GoSavis is disputed, your business also pays Stripe's dispute fee, £5.00 for a Direct Debit and £20.00 for a card, on its next statement. If a statement cannot be collected after every attempt, or your bank later reverses a collection, pay on arrival and pay on completion are paused, the rest of a split payment is charged to your customer's card, and your payouts are held until the statement is paid or your business adds a payment method that works, or in any case until 85 days after the payment behind a payout was taken, since no payment can be held for longer than that; what the statement listed stays owed either way, and the timings stay paused. If your business closes its account, a final statement collects whatever is still owed before your Direct Debit is cancelled.

A cancellation frees the slot and notifies both sides. What comes back to the customer is decided first by the statutory cancellation period, which runs for the 14 days after the day they booked and which your own terms cannot vary: inside it a prepaid booking is refunded in full, including the GoSavis booking fee, whatever notice was given. A booking inside that period can be made only with the customer's request for the service to be provided within it, and their right to cancel then ends once you mark the booking complete; until you do, and on a booking made without the request, including one you make for a customer by phone or message or in person away from your business, they can cancel after the appointment too and are refunded in full, so mark each booking complete once the work is done. Two kinds of booking are not covered by that period: an event ticket, which is for a leisure activity on a fixed date, and a booking you make for a customer who is with you in person at your business. Your own cancellation terms apply to those from the start. A booking you make for a customer in person anywhere other than your business, at their home for example, or by phone or message, is covered as usual, so say which it is when you create it. After the period, your own cancellation terms decide, held to a platform floor of a full refund up to 24 hours before the start and 50 per cent refunded inside that. A pay-on-arrival booking has no GoSavis card payment to unwind.