Booking a service

Yes, from your bookings page. In the 14 days that follow the day you book, cancelling costs you nothing whatever notice you give: a prepaid booking is refunded in full, including the GoSavis booking fee, and a pay-on-arrival booking has no card payment to unwind. An appointment inside those 14 days can be booked only with your request that the business provide the service within that time, which checkout states above the booking button. Once the service has been provided in full and the business has marked it complete, it can no longer be cancelled for a refund; until then, or where no request was made, you can still cancel it from your bookings after the appointment, within the period, and be refunded in full. An event ticket is not covered by the 14-day right, because it is for a leisure activity on a fixed date, and neither is a booking a business makes for you in person at its premises; for those, the business's own cancellation terms apply from the start. A booking a business makes for you in person anywhere else, at your home for example, or by phone or message, is covered as usual. After that period the business's own terms apply, and the platform floor beneath them is a full refund up to 24 hours before the start, with 50 per cent refunded inside that. For every contractual cancellation, the booking fee still carried by the payment is set aside for the customer before the business’s charge, regardless of the business’s Operator Agreement version. The same protection of an actually paid, unrefunded booking fee applies to a customer no-show. GoSavis keeps no booking fee or share of the lawful business charge and deducts no payment provider processing fee from the customer refund. Charges are worked out on the service price alone and collected only from the available payment after the fee protection. Previous refunds reduce what remains available. There is no additional bill or debit to make up a shortfall and no recovery of an earlier refund. If you do not attend a confirmed booking and have not cancelled it, the business may apply only the lawful no-show charge shown before you confirmed, no higher than the amount recorded for your booking. It is calculated on the service price alone and kept only from the existing payment; it is never billed separately. GoSavis returns the booking fee actually paid and not previously refunded. We protect that amount before calculating what remains available for the business’s charge, and refund any remainder above the lawful charge. We deduct no payment provider processing fee. Earlier refunds are accounted for before the charge and refund are calculated; a waived or already refunded fee is not refunded again. You can challenge an incorrect no-show record. Statutory rights and stronger refund guarantees remain unaffected.

Please raise the issue with the business first; many problems are resolved quickly with a polite message. If you are unable to reach an agreement, our support team will help mediate and, where appropriate, will make a determination based on the evidence available.

After a booking has been completed you will be invited to leave a review. Reviews are public and shape how easy it is for other customers to make a confident choice, so please be honest and specific. We do not edit reviews on a business's behalf.

Paid tickets for an event go on sale no earlier than 85 days before the event starts, because GoSavis holds every ticket's payment at least until the event starts and can hold a payment for at most 85 days. Until then, the event's page shows the day they go on sale, and when you are signed in you can choose Notify me to be told in the app and by email when they do; if the event is cancelled or taken off sale first, no notice is sent. Free tickets and free RSVPs can be booked at any time. If the organiser changes the event's date or time after you have bought a ticket, your ticket moves with it and you are told the new date.

For event orders made after both the organiser’s acceptance of the updated Operator Agreement and the customer’s express acceptance of the updated Terms of Use have taken effect, the buyer’s booking fee is 2.75% per ticket, minimum 25p and capped at 50p. Otherwise, the fee is the lower of that per-ticket total and the lower general booking-fee band applied once for the whole order. The per-ticket minimum can make a multi-ticket order more expensive than the general whole-order fee when both acceptances have taken effect. No booking fee is charged on a free event order. Checkout shows the fee before you confirm.